In celebration of Customer Service Week 2023, First City Monument Bank (FCMB) is honouring its valued customers and dedicated employees with a week-long event centered around the theme for this year: “Team Service.”
Throughout this week, FCMB customers can anticipate receiving celebratory messages, participating in a treasure hunt game, and receiving special gifts for children who have birthdays during the week.
The bank’s employees will engage in various activities including a service innovation challenge, a knowledge test competition, and a game show. They will also be recognized for their exceptional service contributions.
Yemisi Edun, Managing Director of FCMB, emphasized that excellent customer care is a collaborative effort that extends beyond the responsibility of frontline employees. It involves all team members working together to create a positive experience for valued customers. FCMB acknowledges and appreciates both customers and employees who embody this spirit.
FCMB’s Customer Service Week celebration reflects the bank’s commitment to fostering a culture of team service excellence. The bank has made significant investments in technology and training to equip its employees with the necessary resources and skills to ensure customers have a positive experience.
According to Felicia Obozuwa, FCMB’s Divisional Head of Corporate Services & Service Management, team service is more than just a slogan at FCMB; it’s a way of life. Employees are encouraged to collaborate and support each other, and they are rewarded for their efforts in delivering excellent customer care. The bank is dedicated to creating a culture where everyone feels valued and empowered to go the extra mile for customers.
Customer Service Week is an annual event celebrated by businesses worldwide to recognize and appreciate the valuable contributions made by customer service personnel in service organizations. It serves as a reminder of the essential role that customer service plays in building successful businesses and fostering long-term customer loyalty.